Privacy Policy
Jess Waterhouse Fitness is a trading name of Run With Jess Pty Ltd (ACN 693 395 872).
Last updated: April 2026
This Privacy Policy describes how Jess Waterhouse Fitness ("we," "us," or "our") collects, uses, and protects your personal information when you use our services, website, or mobile application.
Information We Collect
We may collect the following types of personal information:
Name, email address, and contact details
Health and fitness information you provide to us
Workout activity, exercise logs, and fitness metrics collected through our app
Payment information (processed securely through third-party providers)
Communications between you and us
How We Use Your Information
We use your personal information to:
Provide and personalise our coaching and fitness services
Deliver core app features including fitness tracking, progress insights, and cross-device synchronisation
Communicate with you about your program, bookings, and account
Improve our services and your experience
Comply with our legal obligation
Health Data
Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronisation.
We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorised personnel only. We adhere to industry best practices to ensure data protection.
If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business (such as payment processors and app infrastructure providers), only to the extent necessary and under strict confidentiality obligations.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. All data is stored securely and access is limited to authorised personnel only.
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent at any time
Account Deletion
To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. For such requests, please write "delete my account" in the subject line, and include your first and last name and email address in the body of the message. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for administrative purposes. Please note that we will store communications you may send through the service, as well as any comments you may post, and they may not be subject to modification or deletion. You may also control the information that we collect through the settings in your browser or mobile device. You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the platform from obtaining location information. However, please note that the service may rely on cookies and location information to function properly and some parts of the service may not be available if you disable cookies.
Cookies
Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of some parts of our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email:hello@jesswaterhouse.com.auBusiness: Run With Jess Pty Ltd trading as Jess Waterhouse Fitness